Product & Stock
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Are your products 100% Pure Silk?
Absolutely! Every SilkSilky product is crafted with ultra-luxurious 100% Pure Mulberry Silk—except for a select few loungewear items made with silk knit fabric. Rest assured, these still feature a generous amount of mulberry silk (see product descriptions for details). We use only the finest grad... -
Can I get a price adjustment on an item I’ve already purchased?
As an online business our prices change in response to fashion trends, stock, promotions and demand from customers. This does mean an item can change in price after you've purchased it. Sadly, we're not able to adjust prices or offer a refund or credit for the difference in price. -
Can I have items sent to someone as a gift?
If you want to send something to someone as a gift then you can use their address as the shipping address for your order. Can you hide the prices of items? We don't display the prices of items on the paperwork included with an order so you can keep how much you've spent a secret. What if there... -
Do you offer a wholesale prices for bulk buying?
As we're an exclusively online retailer we sell directly to the public - we therefore don't offer wholesale. -
Sometimes, zippers may stop working because a bit of the surrounding fabric gets caught in the teeth. Inspect the garment or accessory closely for snags, folds, tangles , and other signs of a hangup. Once you've located the snag responsible for blocking the zipper, take hold of the fabric around...
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Absolutely! Keep your silk looking flawless with the right care. Use a pH-neutral liquid detergent specifically designed for silk—free of harsh enzymes or bleach that could harm the delicate fabric. For washing, choose a gentle cycle with cold water. To preserve its luxurious feel and natural shi...
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The difference between Silk and Satin: Why silk is the superior choice
Silk and satin may appear similar at first glance, but they are fundamentally different. Silk is a natural fiber produced by silkworms, renowned for its luxurious feel, durability, and breathability. Satin is a man-made material made up of a mixture of rayon, nylon, and polyester. Here’s why silk... -
What are some benefits of Silk?
Discover the Elegance and Benefits of Silk with SILKSILKY Welcome to SILKSILKY, where luxury meets practicality. Our brand is dedicated to providing high-quality silk products that not only elevate your style but also offer a myriad of health and beauty benefits. Explore our collection at au.sil... -
Understanding Momme: The Key to Quality Silk Welcome to SILKSILKY, where we prioritize professionalism and respect in every aspect of our brand. We are dedicated to providing you with the finest silk products, and understanding the quality of silk is essential to making informed purchasing decis...
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Where are your products manufactured?
Our products are proudly made in China, where silk’s origin story began. This heritage translates to unparalleled craftsmanship and deep knowledge in producing silk of the finest quality. We take pride in upholding strict international standards in every step of production. Our commitment to exce... -
Where can I find your size guide?
Where is your size guide displayed? Just click on the 'size chart' button on each product page to find out the measurements (which you can view in CM and Inches), size conversions and how to measure to make sure it fits perfectly. The size chart appear in different places depending on how you a... -
Welcome to SILKSILKY: Your Natural Silk Expert Welcome to SILKSILKY, where our passion for enhancing your sleep and promoting a healthier lifestyle drives everything we do. As a brand committed to excellence, we combine professionalism and respect in every aspect of our business, ensuring that y...
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Why have I received an email saying the item I've ordered is out of stock?
We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock. Why did I receive the email? When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realised we didn'... -
Will you be getting more stock?
If you have an item in your saved items list, you can choose to be notified if the item comes back in stock. Signing up for back in stock notifications Make sure you're opted into receiving push notifications from us. Head to your saved items and tap 'Notify Me' next to the item If you've recei...