What to Do If Your SILKSILKY Order Is Incomplete

At SILKSILKY, we pride ourselves on delivering high-quality products and exceptional service. We understand that receiving your order promptly and completely is crucial for your satisfaction. However, there may be instances where you find an item or several items missing from your package. This article will guide you through the steps to take if you encounter such a situation.

Possible Reasons for Missing Items

1. Separate Shipments

To ensure you receive your items as quickly as possible, we may ship your order in multiple packages. This means that while part of your order has arrived, the rest might still be on its way. Please check your confirmation email for details on whether your order will be arriving in separate shipments. Each package will have its own tracking information, which you can use to monitor its progress.

2. Delayed Delivery

If you have not received your entire order by the expected delivery date, it could be due to unforeseen delays. We recommend checking the tracking information provided in your confirmation email for any updates on your package's status.

Steps to Take

Check Your Email

• Review your order confirmation email to determine if your items were shipped in multiple packages.
• Use the tracking information included to follow the progress of each package.

Contact Our Customer Care Team

If you have verified that your order was not meant to arrive in separate packages or if the expected delivery date has passed, please reach out to our Customer Care Team. Our dedicated team is here to assist you with any issues and ensure you receive your complete order as soon as possible.

Our Commitment to You

At SILKSILKY, your satisfaction is our top priority. We are committed to resolving any issues swiftly and professionally. Please do not hesitate to contact us if you have any concerns or questions regarding your order. We value your trust and are here to ensure your shopping experience with us is seamless and enjoyable. 😊

For more information, visit our online store and explore our wide range of luxurious silk products. Thank you for choosing SILKSILKY!