Delivery Information for SILKSILKY Customers

At SILKSILKY, we prioritize ensuring that your shopping experience is as seamless and enjoyable as possible. We understand that life can be busy, and being available to receive your package isn't always feasible. Here's what you need to know about our delivery process and what happens if you're not at home when your package arrives.

What Happens If You're Not Home?

When our delivery partners attempt to deliver your package and you're not available, we have several options to ensure your order reaches you safely:

1. Safe Place Delivery

If you're not in when your package arrives, it might be left in a safe place. This could be:

• Your mailbox
• Your porch
• With a trusted neighbor

Our delivery partners will make a judgment call to ensure the safety of your package, and you'll be notified accordingly.

2. Local Post Office Collection

If leaving your package in a safe place isn't possible, it will be taken to your local post office. In such cases, a calling card will be left at your address. This card will provide details on where and how you can collect your package. Simply follow the instructions on the card to retrieve your order at your convenience.

3. Rearrange Delivery

We understand that you might want your package delivered directly to your door. If you're not in when delivery is attempted, you may have the option to rearrange delivery. Instructions on how to do this will be provided, allowing you to select a more suitable time for delivery.

How to Ensure a Smooth Delivery

To make the delivery process even smoother, consider the following tips:

• Provide Clear Instructions: When placing your order, use the "Additional Information" section to specify any preferred safe places for delivery.
• Stay Updated: Keep an eye on your email or SMS notifications for updates on your delivery status.
• Contact Us: If you have any specific delivery requests or concerns, feel free to reach out to our customer service team via our website.

At SILKSILKY, we are committed to providing a professional and respectful service. Your satisfaction is our priority, and we strive to deliver your products in a manner that suits your lifestyle. For more information, visit our store at au.silksilky.com.

Thank you for choosing SILKSILKY! 😊