SILKSILKY: Your Guide to Tracking and Receiving Orders
Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. We understand that waiting for your order can be an anxious time, and we're here to make the process as seamless as possible. This guide will help you track your order, understand delivery timelines, and know what to do if your order is delayed.
How to Track Your Order
Tracking your order with SILKSILKY is straightforward and convenient. Here’s how you can keep tabs on your purchase:
- Through Your Account:
- Visit My Account on our website.
- Log in using your credentials.
- Select the order you wish to track.
- Click on the 'Order number' link to view the status.
- Via Live Chat:
- Click the live chat button located in the lower right corner of our website.
- Enter your order number and the email address used for the purchase.
- Check your order status easily.
If your tracking information is not updating or appears blank, don't worry. This can happen due to delays in the tracking system. We recommend waiting until the estimated delivery date for updates.
Understanding Estimated Delivery Dates
Your estimated delivery date is provided in your Order Confirmation email and can also be checked via 'My Account'. This date serves as a guideline and your order may arrive before, on, or shortly after this date.
What to Do If You're Still Waiting for Your Order
If your estimated delivery date has passed, please allow a few extra days for your order to arrive, especially during peak times. If your order still hasn’t arrived:
- Contact Our Customer Care Team: Reach out to us within 30 days of your estimated delivery date. Our team is dedicated to assisting you and will do everything possible to resolve the issue.
A Note on Delivery Promises
While we strive to meet our delivery promises, unforeseen delays can occur. We appreciate your patience and understanding in these situations.
For any further assistance, feel free to contact us through our website or reach out to our Customer Care team. Thank you for choosing SILKSILKY, where quality and customer satisfaction are our top priorities. 😊
For more information, visit contact us. We’re here to help!