SILKSILKY Order Cancellation and Amendment Policy
Welcome to SILKSILKY, where we prioritize professionalism and respect in all our interactions. We understand that sometimes, changes to your order may be necessary. This article provides detailed guidance on how to cancel or amend your order with us, ensuring a seamless experience.
How to Cancel or Amend Your Order
If you need to cancel or amend your order, please follow these steps:
- Contact Us Promptly: The first step is to reach out to us as soon as possible. You can do this by contacting us directly or using our live chat feature available on our website. Be sure to provide all necessary information regarding your order and clearly state your intention to cancel or amend it.
- Timing is Key: It is crucial to contact us before your order has been shipped. Once you receive our shipment notice, the order is already on its way to you and cannot be canceled or amended at this stage.
What If Your Order Has Already Shipped?
In the event that your order has already been shipped, here are your options:
- Receive the Package: Once your package arrives, you have the option to keep it if it still meets your needs.
- Return or Exchange: If you decide not to keep the item, you can initiate a return or exchange. Please note that you will be responsible for the postage costs required to send the original item back to our collection warehouse.
Refund Process
For returns, your payment will be refunded once we have confirmed the reception of the returned item at our collection warehouse. We strive to process refunds efficiently, ensuring you receive your funds promptly.
Need Assistance?
Our team is here to assist you with any questions or concerns you may have. Do not hesitate to reach out to us through our website's contact options.
Thank you for choosing SILKSILKY. We are committed to providing you with high-quality products and exceptional customer service. 😊
For more information, visit our website at SilkSilky AU.