How to Access Your Order Information with SILKSILKY
When you shop with SILKSILKY, we aim to provide a seamless and satisfying experience. Whether you're checking on the status of your latest purchase or reviewing past orders, accessing your order information is straightforward. Here’s a comprehensive guide to help you navigate your account and order details.
Viewing Your Order History
To view your order history, simply log into your account on our website. Here’s how you can do it:
- Visit the SILKSILKY Website: Go to au.silksilky.com.
- Log In to Your Account: Click on the "Log In" button typically found at the top-right corner of the homepage. Enter your credentials to access your account.
- Navigate to Order History: Once logged in, go to the "My Account" section where you can view your order history and details.
Order Confirmation Email
Upon completing a purchase, you will receive a confirmation email containing all the necessary details of your order. This email serves as a quick reference for your purchase and includes:
- Order number
- Item details
- Shipping address
- Estimated delivery date
If you placed an order as a guest, this email is your primary source of order information, as it will not appear in "My Account."
Regional Websites and Account Access
SILKSILKY has tailored websites for different countries and regions to better serve our global clientele. It’s important to ensure that you are accessing the correct regional website. For instance:
- AU Customers: Visit au.silksilky.com instead of the main site.
- Other Regions: Make sure you are on the appropriate regional site that corresponds to your location.
Please note that the information between these sites is not interoperable. If you encounter issues logging in or finding your order, double-check the website URL to ensure you are on the correct site.
Troubleshooting Order Information
If you cannot find your order information, consider the following steps:
- Check Your Email: Look for the confirmation email in your inbox. If it’s not there, check your spam or junk folder.
- Guest Orders: Remember that orders placed as a guest will not appear in "My Account." The confirmation email will be your main source of information.
Need Further Assistance?
If you require additional help, our Customer Care Team is always ready to assist you. Feel free to reach out for any inquiries or support regarding your orders.
At SILKSILKY, we are committed to ensuring your shopping experience is smooth and enjoyable. Thank you for choosing us for your silk needs! 😊
For more information and updates, visit our website or contact our support team. We appreciate your trust and look forward to serving you with the finest silk products.