What to Expect After Placing an Order
Once you place an order with SILKSILKY, our team works diligently to prepare your package for shipment. However, it's important to note that there may be a delay in receiving updates from the shipping company. This is a normal part of the shipping process.
Why Are There No Immediate Shipping Updates?
When your package leaves our facility, it enters a transit phase. During this time, it is moving between various sort facilities. This movement can sometimes result in a lack of immediate tracking updates. Rest assured, this is a standard procedure and does not indicate any issue with your shipment.
When Will I See Tracking Updates?
Typically, you will begin to see updates once your package reaches the next sort facility. This can take a couple of days. We appreciate your patience during this time, as the tracking information is dependent on the shipping company's schedule and operations.
What If There Are No Updates After a Few Days?
If you find that there is still no shipping information available after a few days, we encourage you to reach out to us. Our dedicated Customer Service team is here to assist you. Simply contact us and we will respond within 24 hours. Our team will check the status of your order and provide you with the latest information.
Our Commitment to You
At SILKSILKY, we are committed to ensuring that your shopping experience is as smooth and enjoyable as possible. We value your trust and strive to provide exceptional service at every step of the process. If you have any questions or concerns, please do not hesitate to reach out to our Customer Service team.
Thank you for choosing SILKSILKY. We look forward to serving you and hope you enjoy your purchase. 😊
For more information or to shop our latest collections, visit us at au.silksilky.com.