We're sorry if you've been charged more than you were expecting for your order.
There are a couple of reasons why it may appear you've been charged more than you were expecting.
Step 1: Check your currency
We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate.
Next time you shop with us, please click on the flag in the upper right corner of any page, select your country site, and in the "Currency" drop-down box confirm and select your currency from the list. All our prices will then be displayed in your selected currency, and if you still select that currency at checkout, we will charge you in that currency.
Step 2: Check your promo code
If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes and you can find these in the terms and conditions that would have been included when you received the code.
Step 3: Contact us
If you still believe you've been overcharged for you order, then please contact us by clicking 'Contact Us Now' on this page and we'll look into it further for you.