Payment Promos & E-Gift Cards

  • Am I charged International Bank Fees when ordering?

    It's possible you may be charged an international transaction fee by your bank if you're shopping outside of the AU - this charge comes directly from your bank and is outside of our control. We can't guarantee that when you place your order you won't be charged a fee. However, we've found that c...

  • Are my details safe when ordering?

    Are my details safe when ordering? Safer than it's ever been. What systems do you use to ensure my details are safe? We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible securit...

  • Do you have any promo codes or offers for students?

    We're currently offering a 12%-15% discount to students in the UK, Ireland, US, Australia, France, Germany, Italy, Spain, Sweden, Denmark, The Netherlands, Austria, Belgium, Switzerland, Hong Kong, Singapore and New Zealand with an SilkSilky account. The offer is valid for all students over the ...

  • How can I get an invoice for my order?

    If you need a Commercial Invoice, simply get in touch with our Customer Care Team by clicking 'Contact Us Now' and we'll arrange for one to be sent to you. Remember to include your order number when contacting us so we know which order you need an invoice for. We can only provide a commercial in...

  • How can I get a promo code to use against an order?

    How to Find and Use Discount Codes at SILKSILKY Welcome to SILKSILKY, your go-to destination for luxurious silk products. We understand that our customers appreciate quality and value, which is why we offer a variety of discount opportunities to enhance your shopping experience. This guide will ...

  • How does Afterpay work?

    Afterpay makes your monthly budgeting even easier by letting you spread the cost of your order over 4 interest-free installments paid every 2 weeks. How does it work? Afterpay is only available to customers over 18 with a US shipping address, a US Visa or Mastercard (credit or debit card), and ...

  • How does PayPal Pay in 4 work?

    PayPal Pay in 4 is a payment method where you can buy now and pay later by splitting the cost of your order over four instalments. The first payment will be due at time of purchase and subsequent 3 payments will be due every 2 weeks. Who can use PayPal Pay in 4? To pay with PayPal Pay in 4, you...

  • How do I pay for an order with an E-Gift Card?

    When you receive your SilkSilky E-Gift Card it's a good idea to register it straight away. This will add the credit to your account immediately, ready for you to spend. Step 1: Save your E-Gift Card Please keep your 16-digit e-gift card safe and do not show it to anyone else. Once the E-Gift Ca...

  • How do I pay for an order with Apple Pay?

    Good news! We now accept Apple Pay as a payment methodon devices that support Apple Pay*. You can pay with Apple Pay using a Visa, MasterCard or American Express card. Step 1: Add your items to the bag To pay using Apple Pay, add the items to your bag as normal. When you're ready to place your ...

  • How do I pay for an order with Google Pay?

    Good news! We now accept Google Pay as a payment method for selected countries for Android app users. You can pay with Google Pay using a Visa, MasterCard and American Express card. Your payment cards will be stored on the Android store app. Please follow the below steps: Add the items to your ...

  • How do I pay for an order with Paypal?

    Create a Paypal account To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. Why pay with PayPal? It's safer: shop at thousands of websites without sharing your financial details. It's faster: with no need to type in your card details, you can check out in a few cl...

  • How do I purchase an E-Gift Card?

    E-Gift Cards can be bought in a selection of local currencies including euros and dollars depending on what browse country flag you have selected in the top right corner of the page. To change your browsing country flag on desktop click the flag in the top right-hand corner of your browser and s...

  • I've been overcharged for my order, what should I do?

    We're sorry if you've been charged more than you were expecting for your order. There are a couple of reasons why it may appear you've been charged more than you were expecting. Step 1: Check your currency We charge you in the currency that is selected at the checkout when you place your order...

  • I've lost my E-Gift Card, how can I get a replacement?

    If you've bought an SilkSilky E-Gift Card for yourself or as a present for someone else and you've lost or misplaced it here's what to do in order to try and get a replacement. Step 1: Check your emails If you haven't received your E-Gift Card please check your junk or spam folder in case it's ...

  • My payment was declined what should I do

    1. Place your order again If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined. 2. Make the relevant checks To help ensure your order is not declined when placing a new order we suggest checking t...

  • What currencies can I use to place an order?

    You can pay using Australia Dollars, as long as your browsing country is set to the AU. Mexican customers can pay in AU Dollars. What if my card is registered in a different currency? When you come to pay for your order, you'll be charged in the currency you have selected. If your payment card ...

  • What do I do if the E-Gift Card I bought hasn't arrived?

    If you placed an order for an E-Gift Card but it hasn't yet arrived here's what you should do. Step 1: Allow up to 24 hours The E-Gift Card can take up to 24 hours from the time you placed your order to be sent. If you requested the E-Gift Card to be sent at a later date it can take up to 24 ho...

  • What if I forgot to add my promo code at checkout?

    How to Handle Missed Promotional Codes at SILKSILKY At SILKSILKY, we understand how important it is for our valued customers to make the most of our offers and promotions. We strive to provide an exceptional shopping experience, and part of that commitment is ensuring you can take advantage of o...

  • What payment methods can I use to pay for my order?

    Secure Payment Options at SILKSILKY: Your Guide to Hassle-Free Transactions At SILKSILKY, we understand that a smooth and secure payment process is crucial for your shopping experience. We're committed to providing you with a wide range of payment options while ensuring the utmost security for y...

  • When will I be charged for my order?

    If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment. Ple...