Am I charged International Bank Fees when ordering?

It's possible you may be charged an international transaction fee by your bank if you're shopping outside of the AU - this charge comes directly from your bank and is outside of our control.

We can't guarantee that when you place your order you won't be charged a fee. However, we've found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.

We're working behind the scenes to look at ways to reduce the likelihood of being charged international transaction fees.

We're always improving and are looking to offer some new payment methods, as well as improving our existing ones. We hope this will reduce the impact and any costs of these charges.

We would suggest when you shop on SilkSilky to use your local currency if possible.

Dec 21, 2024

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